Last updated: June 2026

HA24 Healthcare (“we”, “us”, or “our”) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and share your personal data when you use our website, services, or contact us.

We are a domiciliary care provider registered with the Care Quality Commission (CQC) and operate in compliance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Information We Collect

We may collect and process the following personal data:

1.1 Information you provide to us

• Name, email address, phone number, and postal address
• Details about the care services you require
• Health and medical information relevant to care delivery
• Next of kin and emergency contact details
• Employment and qualification information (for carer applicants)
• CVs, DBS check status, and right to work documentation

1.2 Information collected automatically

• IP address and browser type
• Pages visited and time spent on our website
• Referring website or search terms
• Device information and operating system

1.3 Information from third parties

• Referrals from local authorities, NHS, or other healthcare providers
• DBS check results from the Disclosure and Barring Service

2. How We Use Your Information

We use your personal data for the following purposes:

• To provide and manage domiciliary care services
• To respond to enquiries and process care assessments
• To process carer applications and recruitment
• To communicate with you about our services
• To comply with legal and regulatory obligations (CQC, safeguarding)
• To improve our website and services
• To send service-related communications

3. Legal Basis for Processing

We process your personal data on the following legal bases under UK GDPR:

• Contract: Processing necessary to provide care services you have requested
• Legal obligation: Compliance with CQC regulations, safeguarding duties, and employment law
• Legitimate interests: Improving our services, responding to enquiries, and business administration
• Consent: Where you have given explicit consent (e.g. marketing communications)
• Vital interests: Protecting the health and safety of service users in emergencies

4. How We Store and Protect Your Data

We take the security of your data seriously and implement appropriate technical and organisational measures, including:

• Encrypted data transmission (SSL/TLS)
• Secure server hosting within the UK
• Access controls and staff training on data protection
• Regular security reviews and updates

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Care records are retained for a minimum of 8 years in line with CQC guidance.

5. Sharing Your Information

We do not sell your personal data. We may share your information with:

• Care professionals directly involved in your care
• Local authorities and NHS bodies (where required for care coordination)
• The Care Quality Commission (CQC) for regulatory compliance
• Our IT service providers who process data on our behalf
• Emergency services where there is a risk to life

All third parties are required to handle your data securely and in accordance with UK GDPR.

6. Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies: Required for the website to function correctly
• Analytics cookies: Help us understand how visitors use our site
• Functional cookies: Remember your preferences

You can control cookies through your browser settings. Disabling cookies may affect website functionality.

7. Your Rights

Under UK GDPR, you have the following rights:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate data
• Right to erasure: Request deletion of your data (where applicable)
• Right to restrict processing: Request limitation of how we use your data
• Right to data portability: Request your data in a portable format
• Right to object: Object to processing based on legitimate interests
• Right to withdraw consent: Where processing is based on consent

To exercise any of these rights, please contact us using the details below. We will respond within one month.

8. Children’s Privacy

Our services may involve the care of children. Where we process children’s data, we do so with appropriate safeguards and with consent from a parent or guardian, or under a legal obligation related to safeguarding.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this page periodically.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

HA24 Healthcare
Office 15, 1st Floor, Broadway Chambers
1 Cranbrook Road, Ilford, IG1 4DU

Email: info@ha24healthcare.co.uk
Phone: 0333 772 3935

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):

ico.org.uk | Helpline: 0303 123 1113